Service Contracts

Out of a Jam Solutions is excited to provide service plans to small businesses and non-profits for the following reasons:

PreventionEfficiencyPlanningReducing Cost

 

Prevention:

Historically, IT consultants and technicians are called when a problem arises. Ultimately, however, preventing problems not only saves costs in the long run, but can also prevent data loss and loss of productivity if  equipment fails. When operating under a service contract Out of a Jam Solutions ensures that your equipment is running at peak possible performance with all the tools at our disposal which includes:

  • System updates
  • Virus and malware checks
  • Hardware and software tuneups
  • Performance monitoring

 

Efficiency:

Computers and technology exist to make us more efficient – if they are slowing down our tasks or causing frustration then our technology becomes a significant investment with no return. Our goal will be to smooth out your workflow and improve your efficiency by providing:

  • Training
  • Resolving software glitches and bugs
  • Identifying areas of frustration for employees and resolving them

 

Planning:

The fast pace of technology is legendary, and a roadmap of the future is essential not only for knowing how to replace your hardware when the time comes, but knowing the associated costs before they are incurred and allowing you to budget for them. Out of a Jam Solutions keeps an inventory of your hardware and software needs, and will provide a yearly roadmap of what you should plan for.

Reducing Cost:

A service contract provides our hours to you at a reduced cost, and also provides a constant source of support, providing a low-cost alternative to full time IT staff. We provide:

  • On-site support
  • Over the phone support
  • Support via instant messaging systems
  • Remote login support
  • E-mail support

Base Rates:

Service Contract

Quantity

Price per unit

Total Cost

No service plan

1

$150.00

$150.00

Yearly IT service, tier 1

24

$145.00

$3,480.00

Yearly IT service, tier 2

50

$140.00

$7,000.00

Yearly IT service, tier 3

100

$135.00

$13,500.00

Service Contract

No service plan

Yearly IT service, tier 1

Yearly IT service, tier 2

Yearly IT service, tier 3

Quantity

1

24

50

100

Price per unit

$150.00

$145.00

$140.00

$135.00

Total Cost

$150.00

$3,480.00

$7,000.00

$13,500.00

Service contracts start in blocks of 24 hours for a year-long contract. If work exceeds the given hours within a support year, additional hours can be purchased either in another block or individually at our regular rate. Specific features, times, and requests can all be part of the package. To learn more, or to sign up, contact us today.