How to approve TeamViewer access for remote support on macOS, or: An attempt was made

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Hi there! You’re probably reading this because you’ve been directed to this post by your friendly Out of a Jam support tech. Maybe you’ve opened TeamViewer, shared your ID or session code, and granted access to your Out of a Jam tech– But they can’t see your screen! Or maybe you’ve run into a wall … Read more

How to update to Dropbox for File Provider and what to do next, or, “What happened to my folder?”

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Dropbox for File Provider Dropbox has rolled out an update for macOS that changes how it interacts with files, and subsequently how and where you see your files. This update enables “Dropbox for File Provider.” File Provider in macOS is “An extension other apps use to access files and folders managed by your app and … Read more

How to Edit a Password in 1Password

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1Password is a fantastic tool, but if you’re not familiar with the interface, it can be confusing. Here’s a very basic breakdown of how to edit / update the passwords for existing items in 1Password for macOS. Open 1Password. You can look for a gray icon with a blue and white circle in your Dock … Read more

I can’t hear my videos, or: How to adjust website settings in Safari or: Same song, different verse

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About Website Settings In January we posted about how you can adjust settings in Chrome to allow content in various websites to work. With Chrome, we used the example of not being able to see images when you visit a site. With Safari, we’ll use the example of a recent client’s question, wondering how he … Read more

I can’t view a website: how to make blocked content work in Chrome

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In order to keep you and your computer safe, modern browsers, like Chrome, include a variety of protective settings enabled by default. These include blocking pop-ups, ads, and “intrusive content” (often a catch all for everything else!). Particularly on macOS, Chrome will not allow things like screen capture, auto-play, or automatic downloads without your express … Read more

How to create an auto-reply for an alias in Gmail

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Aliases allow users to send and receive under another email address without needing to set up an entire second account. Aliases are used in the workspace often so that employees can receive email both under a personalized address (like jdoe@fancyworkplace.com) as well as under a job title address (accountant@fancyworkplace.com). Some people use aliases to wear … Read more

How to remove photos from your iPhone. Or, this shouldn’t require a post.

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For inexplicable reasons, Photos on the Mac won’t let you delete photos from the iPhone if you forgot to delete them during import (we’re not even getting into how half the time, it never deletes them from a flash card, period). There are times when you import your photos from an iPhone and don’t feel … Read more

DropBox Smart Sync and High Sierra; or, I thought I was supposed to upgrade, why me.

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Not interested in my ramblings? Skip down.

If you’ve been paying attention to the narrative coming from IT over the past few years, including us, one of the most recurring themes is this:

Stay up to date.

Staying up to date is the number one way to keep your hardware running well and, most critically, keep you secure. In the past, this advice came with some wincing, since updates, particularly system updates, could bring along a plethora of issues. This wincing advice was gradually replaced with certainty––Apple Mac OS updates have been more and more robust over the past few years, to the point where I was almost, almost ready to just start pulling the plug and upgrading to the latest version of the OS as soon as it came out.

But lo, Apple giveth and Apple taketh away. High Sierra definitely tooketh away.

I mean, percentage wise, it’s still been pretty painless. There have been some really wince-worthy security issues with High Sierra, but in terms of functional show-stoppers, it’s still in the 10% range. It says a lot about the past few years that this feels really bad.

But one thing that has been completely consistent throughout our High Sierra deployments is that new installs of DropBox do not work with Smart Sync.

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